Have you ever tried to phone BT?
No one answers the phone!
The answer phone says they are very busy.
Well. Obviously not answering the phone.
So they sent me a letter saying;
" Act now to keep getting free calls".
I thought I wasn't charged for people who called me.
I thought the person making the call got charged!
To stay on their unlimited weekend and evening calls plan I need to phone them.
But if I do nothing, they will keep me on the same plan, but it will cost me £3.50 per month more.
So by phoning and keeping me on hold, they can make up the money they will have lost by signing up to the free deal.
A cunning plan.
I'll try phoning to get clarification of the letter and to point out it doesn't make sense.
Or have they 'out-sourced' the letter writing as well.
I'll ask for the letter writing department. If I ever get through.
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